Portal Hardware FAQ

If I install Portal, will the existing button actuators stop working?

No. Portal receivers integrate in parallel with existing actuator systems. This means all components of the existing system, including motor, receiver, and button transmitters, continue to function as normal.

Do Portal receivers need access to WiFi or LTE?

No. All information retrieved or sent to Portal receivers transmitted securely via Bluetooth Low Energy.

How are Portal devices powered?

Each receiver uses 12-24V AC or DC. No batteries are required.

Will I need a certified electrician to install?

No. Portal doesn’t access any power source above 24 V, any authorized personnel at any facility can install Portal. Each Portal receiver has a step-down converter which will convert 12-24 V AC or DC to meet its power requirements.

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