Facilities Managers and Portal: FAQs

 As a facilities manager, you probably have a few questions about Portal Entryways before an install.

Below is a consolidated list of common questions you may have:


Will I need a certified electrician to install?

No. Anyone with basic knowledge of door hardware can install Portal. We have a robust installation team that can help you with the installation process.

Will Portal affect the existing handicap buttons?

No. The existing handicap button systems, which includes a motor, receiver, and button transmitters, continue to function as normal.

How do facilities managers use Portal?

Facilities managers can use the Portal Manager app to set up, calibrate, view and edit information about each Portal device they install.

How are Portal devices powered?

Each devices uses 12–24V AC or DC. No batteries required.

What is required for successful installation?

Portal Entryway receivers need 12–24V AC or DC and access to normally open relay terminals. Tools required include an allen wrench to remove the outer motor casing, and small screwdriver to tighten/loosen screw terminals.


How will Portal affect buildings with after-hours security access?

For buildings locked after-hours, unless paired with a request-to-exit sensor, Portal will not open doors if it senses a user with a Portal-enabled smartphone.

What about doors that require security badges/cards?

Portal will only actuate doors if security access identification has been presented first. For example, if using an RFID card reader, a user would need to present their card, and then Portal would open the door if they were within the Portal door activation range.

Will there be a way to restrict who gets to use Portal?

Currently, Portal is free for everyone and anyone to use; this is the beauty of universal design. People with disabilities, invisible or visible, permanent or temporary, as well as able-bodied people, find great benefit from using Portal Entryways.

Using Portal Entryways Mobile App

What phones does Portal support?

Portal Entryways app works on all modern iPhone and Android phones. You need at least an iPhone 5 running iOS 11.2+, or an Android phone with Lollipop (5.0) or newer. Your phone must also support Bluetooth Low Energy (Bluetooth 4.0).

Does the Portal app need to be open for it to work?

No, the Portal Entryways app works in the background, so you don’t need to launch the app to unlock the door.

Do I have to enable Bluetooth?

Yes, without a Bluetooth signal the sensor will not “see” you and you will not be able to use your phone to open the door.

Do I need to pair my phone?

No, Bluetooth Low Energy works differently to Classic Bluetooth, and does not require you to pair your phone.

What do I need do I need to use Portal Entryways?

Install the Portal Entryways app on your iPhone or Android phone. Enable Bluetooth and location services.

Effect On Smartphone Performance

Does Bluetooth Low-Energy (BLE) drain the battery of the phone?

The Portal Entryways app uses Bluetooth Low Energy technology, which is different to the older Classic Bluetooth devices you may have used before. Bluetooth Low Energy requires very little power and will have minimal impact on your phone’s battery life.

Protective Geofence

When does the door open?

The default range for a user to activate a door to open is 5-7 feet. Facilities managers may use the Portal Manager app to customize the opening distance for each device.

How long will the door be open?

As long as a user is within door opening range, Portal devices will stay open until the user has safely passed through.

If you have any other questions, contact us at hello@portalentryways.com and we’ll get your questions answered! We’re happy to help!

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